Following this year’s U.S. election, our country finds itself at a crossroads. Emotions are running high and division is marking our collective landscape. The result—whichever side one supports—inevitably leaves a significant part of the population feeling frustrated, uncertain, or unheard. For CEOs and leaders navigating the current environment, now is the moment to step forward, steady the ship, inspire unity, and guide their organizations with civility and empathy.
For those of us who have been in a leadership role long enough, it’s clear that moments like the recent election can become defining, and in such times, words and actions matter more than ever. Responsibility goes beyond business metrics; it extends into the lives of employees, communities, and other key stakeholders, many of whom bring a range of diverging hopes, fears, and expectations to their work each day.
Leaders should embrace a set of guiding principles that allow them not only to navigate the landscape but also to set an example for others. This is not a time for gloating or polarization; worry or defeatism. Instead, it is a time for measured responses, understanding, and, most importantly, empathy.
Anchor leadership in empathy and respect
The most immediate and critical task for leaders today is to foster an environment that respects diverse viewpoints and the people who hold them. Across every organization, individuals bring unique perspectives and personal experiences that shape their beliefs, actions, and expectations.
In my experience, CEOs are overwhelmingly of the unwavering belief that a wide range of life experiences and perspectives among their employees is better for business. Respect for this diversity of thought and opinions is paramount; without it, we risk deepening existing divides and creating environments in which people feel isolated or unheard.
Leaders who demonstrate a genuine commitment to listening and understanding with empathy can foster an atmosphere of psychological security. Open and supportive cultures that are more resilient and innovative, especially when navigating moments of disruption.
Communicate with purpose and precision
When you’re in a moment of heightened emotion with polar viewpoints, leaders must provide a clear, consistent, and thoughtful message that should be neither reactive nor one-sided. It should reflect a commitment to transparency, civility, understanding the broader societal context, and addressing the concerns of those we serve.
The importance of communication extends to stakeholders beyond the walls of any given organization. We all operate within interconnected ecosystems, and our decisions inevitably impact partners, clients, investors, and even competitors.
Now is the time for CEOs to bridge divides and show that their organizations are grounded, respectful, and equipped to handle complexity. Leaders who communicate with insight and care will emerge stronger—and more trusted.
Emphasize unity through debate and dialogue
Many of us may feel a temptation to seek refuge in familiar groups, ideas, or ideologies. We are more comfortable, after all, with those who share our views and speak to our values. But in times of division, true leadership demands that we encourage others to rise above and beyond these tendencies. It demands that we focus on unity, creating a space for people to come together with an openness to different viewpoints, rather than driving them apart.
Leaders can foster unity by encouraging collaboration, creating space for open dialogue, and focusing on a common purpose that transcends individual viewpoints.
Lead beyond the moment
Every decision, every word, and every policy adopted today will echo well into the future. This moment is a reminder that leaders are the stewards of the collective trust that others place in them. Trust is built over time and is reinforced by consistency, a dedication to service, and a willingness to navigate challenges with calm and clarity. By thinking and acting with an eye on tomorrow, as well as the broader sweep of history, we can stay grounded in what’s important and set a course for what is to come.
CEOs have an opportunity and an obligation to model what it means to lead in difficult times. It is in these moments of pressure and uncertainty that true leadership is defined. Leaders who inspire, who empathize, who unite, and who communicate with purpose are not only guiding their organizations forward—they are shaping a more dynamic and resilient world as a result.
A CEO’s role is to lead with vision and integrity while adding value to its customers and investors. During challenging times, leaders need to convene uncommon tables, focus on building bridges, and support others as they navigate their own paths. When CEOs do so, they strengthen not only their businesses but the broader marketplace, community, and society to which they belong.
Now is a critical time for CEOs to show what it means to be a leader, not just in title but in action. It means being a beacon of steadfastness, civility, and hope for those they serve.
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The opinions expressed in Fortune.com commentary pieces are solely the views of their authors and do not necessarily reflect the opinions and beliefs of Fortune.
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